Privacy Policy

Last updated: January 2025

1. Introduction

Soterra Labs Limited ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your information when you visit our website or use our contact form.

2. Information We Collect

2.1 Contact Form Information

When you submit our contact form, we collect:

• Name (first and last)
• Email address
• Phone number (optional)
• Company/Organization (optional)
• Subject and message content

2.2 Website Usage Information

We may automatically collect:

• IP address
• Browser type and version
• Pages visited and time spent on our website
• Referring website information

3. How We Use Your Information

We use your information to:

• Respond to your inquiries and contact form submissions
• Provide information about our services and technology
• Improve our website and user experience
• Communicate with you about PRISM development and updates

4. Legal Basis for Processing

We process your personal data based on:

• Consent: When you voluntarily submit information through our contact form
• Legitimate interests: To operate our website and respond to inquiries

5. Data Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With Lancaster University, as part of our spin-out relationship
• With service providers who help us operate our website (e.g., Netlify for form processing)
• When required by law or to protect our rights

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

7. Data Retention

We retain your contact form submissions for as long as necessary to respond to your inquiry and for legitimate business purposes. Website usage data is typically retained for up to 2 years.

8. Your Rights

Under applicable data protection laws, you have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Object to processing
• Data portability
• Withdraw consent

9. Cookies

Our website may use essential cookies to ensure proper functionality. We do not use tracking or advertising cookies without your consent.

10. Third-Party Services

Our website uses Netlify for hosting and form processing. Please review their privacy policy for information about how they handle data.

11. International Transfers

Your data may be processed and stored in countries outside the UK/EU. We ensure appropriate safeguards are in place for such transfers.

12. Children's Privacy

Our website is not intended for children under 16, and we do not knowingly collect personal information from children.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.

14. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us: